5 Ways to Help Your Employees Embrace Changes Like Cloud Collaboration
by Jaap van Duijvenbode on March 14, 2016
Change isn't easy. But businesses have to make changes in order to grow and progress, and that is more true today than ever. New technologies replace "the way we've always done things", and it's scary. How can businesses help employees cope with changes like cloud collaboration tools and other new, sometimes confusing tech? If your workers have been used to collaborating via email, text messages, or social media, it will take time for them to learn and embrace the new cloud collaboration process. Here's how you can make it a successful transition in your workplace.
1. Introduce the Proposed Changes Well in Advance
Sometimes the old way of doing things is just a force of habit. But habits are strong! Help workers understand the reasons for change and they'll be more accepting of the new system.
Nobody likes change. People adapt to the status quo and resist change, even when the changes are quite obviously for the better. It does help tremendously not to spring changes on people quickly. Announce your plans for change well in advance, so that people have time to think through their worries and make peace with the new ways of doing things. Any change -- from installing a new system to rearranging the work schedule to adjusting to new management -- needs to be announced in time to give workers the opportunity to voice their concerns and receive solid answers before they are forced to adjust.
2. Explain the Reasons for the Changes
The necessity of change is easier to accept when people understand the reasoning behind the change. For instance, if they think you're implementing the new cloud collaboration tools because they were doing something wrong before, they will resist more vigilantly. However, if you explain the current status of IT security and how cloud collaboration tools will help keep their communications and collaborations safe, streamlined, efficient, and secure, they will embrace the new system more readily. Stress that it's about the IT infrastructure and not about them.
3. Offer Ample Support During the Transitional Period
Make sure workers have access to answers and explanations before, during, and after the new collaboration system is in place.
It is advisable to open up additional lines of communications for workers to utilize as the new cloud collaboration system is implemented. You might have IT develop a knowledge base or add a special section to your self-service portal. Alternately, you can have IT workers available to the staff as the new system rolls out. Perhaps a special hotline for the help desk or a designated point of contact within each department. Hand-holding alleviates the stress that comes with change, and reinforces the importance of making the changes.
4. Keep Teams Motivated for the Long Term
Old habits are hard to break. After some time on the new cloud collaboration system, you may learn that some workers have reverted back to their old ways of doing things, circumventing the new system. It's critical to keep reinforcing why you've changed and empowering staff to use the new way of doing things. Keep reminding them and motivating them.
5.Never Underestimate the Power of Hearing Out Their Complaints and Questions
There will be resistance. If you allow the workers to vent any frustrations, concerns, or questions, and be transparent about your answers, they will embrace the new system far more readily. Don't sweep their comments under the rug. Use the answers to their questions to reinforce your decision to move to cloud collaboration tools.
Mobile access makes it far easier and worthwhile for employees to utilize cloud-based collaboration tools. When they see the ease of using such tools via their smartphones and tablets, they will definitely appreciate the ease and convenience. See an overview of FAST™ and how it can empower your remote workers today.