Support

Talon offers a wide variety of resources to help our customers with their Talon FAST™ deployments. The following tools and resources are available 24/7 to help you manage, troubleshoot, and get the most out of your distributed file services infrastructure. Talon's support personnel have extensive product and file sharing technology expertise. Unlike some technical support service providers challenged with supporting a range of unrelated products, members of the Talon support team are experts specifically in the deployment and maintenance of Small, Medium and Enterprise-class file sharing and collaboration solutions.

General questions
For technical support inquiries, please logon to the Talon Customer Portal and log your support case. These cases are treated non-critical, and is used to interact indirectly with our 24x7 support team.

For any urgent matters (P1 issues) our team is available by phone 24x7. Depending on the support contract's associated Service Level Agreement, Talon support will evaluate support on a case-by-case basis. Please use the phone details listed below in order to directly call our support team.

Worldwide Support Phone Numbers
Toll Free: +1.877.280.4802 (option 2)
Toll: +1.856.481.3990

If you don't have a support contract with Talon please revisit the support services page or contact sales@talonstorage.com for further information.

Support Services

Talon provides Support clients with complimentary upgrades to new features as well as software issue resolution, including software maintenance revisions, technical workarounds, software patches, and revision notes.

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Product Requirements

Critically, Talon's FAST™ software can be deployed on customers' existing hardware infrastructure in virtually every case, as long as they meet a few base-level requirements.

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Contact

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