Support

Talon offers a wide variety of resources to help our customers with their Talon FAST™ deployments. The following tools and resources are available 24/7 to help you manage, troubleshoot, and get the most out of your distributed file services infrastructure. Talon's support personnel have extensive product and file sharing technology expertise. Unlike some technical support service providers challenged with supporting a range of unrelated products, members of the Talon support team are experts specifically in the deployment and maintenance of Small, Medium, and Enterprise-class file sharing and collaboration solutions.

General questions
For technical support inquiries, please log on to the Talon Customer Portal and enter your support case. These cases are treated as non-critical, but can be used to interact indirectly with our 24/7 support team.

For any urgent matters (P1 issues) our team is available by phone 24/7. Depending on the support contract's associated Service Level Agreement, Talon support will evaluate support on a case-by-case basis. Please use the phone details listed below in order to directly call our support team.

Worldwide Support Phone Numbers
Toll Free: +1.877.280.4802 (option 2)
Toll: +1.856.481.3990

If you don't have a support contract with Talon please revisit the support services page or contact sales@talonstorage.com for further information.

Support Services

Talon provides Support clients with complimentary upgrades to new features and software issue resolution, including software maintenance revisions, technical workarounds, software patches, and revision notes.

Learn more »

Product Requirements

Critically, Talon's FAST™ software can be deployed on customers' existing hardware infrastructure in virtually every case, as long as they meet a few base-level requirements.

Learn more »

Americas (HQ)

 +1 856 481 3990
 info@talonstorage.com

East Gate Corporate Center
700 East Gate Dr.
Mt. Laurel
New Jersey, 08054
United States of America

EMEA

 +1 856 481 0883
 emea@talonstorage.com

Smederij 3
2211 SM Noordwijkerhout
The Netherlands

APAC

 +1 877 280 4802
 apac@talonstorage.com

c/o Xoriant India
5th Floor, Amar Paradigm,
Baner Road, Near D-Mart,
Baner, Pune 411045, India

ANZA

 +1 877 280 4802
 anza@talonstorage.com

100 Pacific Highway
North Sydney NSW 2060
Australia

Contact

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Thank you for your interest in Talon and our products and solutions.
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