Support Services

Talon supports its customers worldwide on a 24/7/365 basis using a comprehensive set of services. By accessing the Talon support page, customers can download upgrades and patches, browse release notes and technical articles and submit questions and support requests. Talon also offers telephone and email support to its customers and can provide immediate problem diagnosis and resolution through remote desktop access where required.

Talon's support personnel have extensive product and file sharing technology expertise. Unlike some technical support service providers challenged with supporting a range of unrelated products, members of the Talon support team are experts specifically in the deployment and maintenance of Small, Medium and Enterprise-class file sharing and collaboration solutions.

 

Software Support

Talon provides Support clients with complimentary upgrades to new features as well as software issue resolution, including software maintenance revisions, technical workarounds, software patches, and revision notes for the Talon FAST™ products. Once your Support service has been activated, you will receive a username and password for Talon’s Customer Portal.

Standard Software Support

  • Included in Annual Talon FAST™ Subscription Contract
  • Technical Phone & Web Support 2:00am - 5:00pm ET, Monday through Friday

  • Access to software updates and upgrades, enhancements and documentation

Premium Software Support

  • Additional Premium Charge of 15% Talon FAST™ Subscription Contract
  • Technical Phone Support 24/7/365

  • Escalations to Level 3 support (2 hour response time)

  • Web Support 2:00am - 5:00pm ET, Monday through Sunday

  • Access to all software updates and upgrades, enhancements and documentation

Contact

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